Resources and Infastructure

Our organisation has considerable resources at its disposal. This includes consultancy, development, project management and support. This is all supported by a modern, private cloud that delivers secure, highly fault-tolerant services to all our customers.

Our development team are all very experienced with a minimum of 10 years in the industry. We have additional capacity that we can call on to support the expansion of any project at short notice.

Development is managed using Agile principles and is supported by a series of modern tools.

The hosting infrastructure consists of private clouds with production and standby facilities hosted 100 miles apart, all managed to ISO270001and Cyber Essentials standards. Monitoring and standby engineers ensure that this is a responsive, 24/7 service.

Our ITIL support desk provides ISO20000-certified support to our customers covering all hardware and software issues. Support is available during working hours, as well as out of hours, 365 days a year.  SLAs are carefully monitored and adhered to and the support service frequently exceed their targets.