Adult Social Care - eMarketplace


Our core adult social care solution encompasses all four elements of the Care Solutions platform, meaning that it is used by citizens, providers, brokers and local authority staff.

The adult social care solution typically has the shop4support eMarketplace at its heart. This was originally developed in direct response to the personalisation agenda with the support of a leading health and social care charity as a way for individuals to search and shop for products and services. It was the first such solution to move beyond the outdated concept of just being a 'resource directory', and remains one of the few fully transactional solutions on the market today.

Key features for the different stakeholders are


 

Local Authorities

Local Authorities

Features and benefits

  • Handles all types of personal budget
  • Complements pre-payment card solutions
  • Fully scalable and future proof
  • Audit tools
  • Delivers national personalisation agenda and complies with legislative requirements
  • Shapes and stimulates care and support market
  • Ability to integrate with case management systems
  • Transparent approach with citizens
  • Rich reporting tools
  • Request for quote (RFQ) functionality
  • Simple and easy invoice management including grouped invoicing
  • Online triage, assessments and RAS
  • Reduces back office processes
  • Cost effective
  • Tried and tested proven model

 

Citizens

Citizens

Features and benefits

  • Local information and advice
  • Enables choice and control
  • Directory of local groups and activities
  • Fully transactional, open eMarketplace to search for, compare and buy products and services
  • Costed support planning tools
  • PA matching
  • Personal budget management
  • User, CQC and Care Opinion ratings
  • Multiple payment options including Paypal, card and account
  • Forum enabling peer-to-peer connections

 

Providers

Providers

Features and benefits

  • New route to market
  • Online shop without the hassle of a website
  • Integration with current website
  • End-to-end administration system
  • Ability to take online orders and payment
  • Multiple price lists for multiple audiences
  • Communicate directly with end users
  • Request for quote (RFQ) functionality

 

Brokers

Brokers

Features and benefits

  • Can be used by any organisation operating in a brokerage capacity
  • Access to fully transaction eMarketplace
  • Transparency with individuals and local authorities
  • Simple and easy invoice management including grouped invoicing